Webb9 nov. 2024 · Auto Attendant is a feature in Teams that is built in, with this you can create an 'Interactive Voice Response' (IVR) that allows callers to navigate in a menu with their voice or with keypad DTMF. One example would be press 1 for sales, 2 for invoicing, 3 technical supports. Callers then select were to be connected. Webb8 nov. 2024 · Teams Auto Attendant & Call Queue Historical Report. We are slowly moving some of our hotlines to Teams, so I was searching for a way to get the data effectively. …
Microsoft Teams Auto Attendant Reporting - MAF InfoCom
WebbTeams Auto Attendant & Call Queue Historical Report Power BI template 3.0.6 released. Free Power BI reports from Microsoft. These reports use data from the… Webb28 maj 2024 · Microsoft Teams Reporting Script – Execution Steps: Step 1: Download the script. Step 2: Start Windows PowerShell as Administrator. Step 3: To run this script, you can choose any one of the below methods. Method 1: Execute script with non-MFA account. 1. ./TeamsReports.ps1. Method 2: Execute script using MFA account. 1. joe mazza home inspection
Updated auto attendant and call queue historical reports
Webb25 nov. 2024 · An interesting new reporting service for Microsoft Teams is enabling some new Teams Auto Attendant & Call Queue 3.0 reports. The new reports show the number of calls being processed by auto attendants and call queues and some agent performance insights. The latest V3.0.4 was published on November 18, 2024. WebbThat description sure makes it sound like, "this is the number of people who chose each number from the auto attendant." But in my own testing, my calls only add to option #1. Perhaps coincidentally, #1 is equal to the sum of "Transfer to user" and "Transfer to AA". I just get the vibe that the data either isn't tallying properly or the fields ... Webb17 maj 2024 · Every week more customers are moving to a Microsoft Teams based telephone solution. With that, customers also want more flexibility in managing their … integris medical records fax